Privacy Policy itrust88 — Personal Data Protection for Malaysia Players

Itrust88 ("we", "Platform" or "itrust88") is an online gaming platform operator accessible via itrust88.onl. As a platform trusted by Malaysian players, we understand that privacy and personal data protection are a top priority for every one of our users.

This Privacy Policy ("Policy") explains in detail how itrust88 collects, processes, stores, and protects your personal data when you use our services — whether through our website, mobile app, or any of our official communication channels.

By registering an account or using any part of the itrust88 platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read together with Terms and Conditions itrust88, which constitutes the entire agreement between you and us.

Itrust88 collects your personal data only when necessary to provide a secure, fair, and regulation-compliant service. Below are the categories of data we collect and their purposes:

We may also collect data you provide voluntarily, such as information submitted through feedback forms or customer satisfaction surveys. This data is used solely to improve our service quality.

Every piece of data we collect is used on a lawful legal basis and only for specified purposes. itrust88 uses your data for the following:

• Account management: Allows you to register, log in, and manage your gaming account securely.
• Transaction processing: Verifying and processing deposits and withdrawals accurately and securely via supported payment methods including FPX, Touch 'n Go, Boost, GrabPay, and bank transfers.
• Identity verification (KYC): Fulfilling Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements to ensure all players are verified individuals aged 18 and above.
• Platform security: Detecting and preventing fraud, unauthorized access, bonus abuse, and any activity that violates our terms of service.
• Customer support: Resolving any issues, inquiries, or complaints you raise through our 24/7 support channels.
• Responsible gaming: Monitoring gaming patterns to identify signs of problem gambling and providing appropriate protective tools.
• Marketing communications: Sending promotional information, exclusive offers, and platform updates — only to players who have consented to receive such communications.
• Platform upgrades: Analyzing aggregated, anonymized usage patterns to improve the performance, design, and functionality of the itrust88 platform.
• Legal compliance: Meeting legal and regulatory obligations applicable to online gaming operators.

Itrust88 will not use your data for any purpose not stated here without first obtaining your consent or without a valid legal basis.

The security of your personal data is itrust88's top priority. We implement multiple layers of technical and organizational security controls to ensure your data is protected at all times.

• 256-bit SSL encryption: All data transmitted between your device and itrust88 servers is protected with military-grade SSL encryption. The padlock icon in your browser's address bar confirms this secure connection.
• Encryption of data at rest: Sensitive data stored on our servers, including passwords and financial information, is encrypted using industry-recognised encryption algorithms.
• Strict access controls: Only authorized personnel have access to your personal data, and such access is strictly on a need-to-know basis.
• 24/7 Monitoring: Our security systems are continuously monitored by a team of cybersecurity experts to detect any threats or suspicious activity.
• Two-factor authentication (2FA): This additional security feature is available to all player accounts to add an extra layer of protection to your login process.
• Regular security audits: itrust88 undergoes periodic independent security audits to ensure our infrastructure consistently meets the latest standards.

Your personal data is retained for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Generally, active account records are kept throughout your membership, while transaction records are retained for a minimum of 5 years after account closure in line with AML requirements.

Itrust88 does not sell, rent, or trade your personal data to any third party. However, in certain limited and lawful situations, we share data with the following parties:

• Payment service providers: Certified payment gateways (such as FPX, Touch 'n Go eWallet, Boost, and GrabPay providers) receive the transaction data necessary to process your deposits and withdrawals. These providers are bound by strict confidentiality agreements and PCI-DSS standards.
• Game software providers: Third-party game developers offering games on the itrust88 platform receive only minimal, anonymized session data for technical purposes.
• KYC & identity verification provider: Registered and recognised third-party identity verification companies receive the necessary data to complete your KYC process securely.
• Legal authority: Law enforcement agencies, regulatory bodies, or judicial authorities when we are required to do so by law, or where there is a suspicion of criminal activity that must be reported.
• Analytics services: We use analytics tools that collect aggregated, non-identifiable usage data to understand overall platform usage patterns.

All third parties working with itrust88 are bound by strict data protection agreements and are not permitted to use your data for any purpose beyond what has been specified in those agreements.

As an itrust88 platform user, you have certain rights regarding your personal data. itrust88 is committed to making it easy for you to exercise these rights in a straightforward and efficient manner:

To exercise any of the above rights, please contact the itrust88 support team via 24/7 live chat or email at [email protected]. We will process your request within 30 business days.

Itrust88 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our platform.

You can manage your cookie preferences through your web browser. Please note that disabling essential cookies may affect certain features on the itrust88 platform. For more information on managing cookies, please refer to your browser's help documentation.

In the context of itrust88's global operations, your personal data may be processed or stored on servers located outside Malaysia. itrust88 ensures that any such data transfers are carried out with adequate safeguards in line with international data protection standards.

• All international data transfers are protected by legally binding data protection agreements between itrust88 and the relevant service providers.
• We only partner with vendors in jurisdictions that maintain data protection standards equal to or higher than Malaysia.
• Our core server infrastructure uses ISO 27001 and SOC 2 certified cloud service providers to ensure the highest level of data protection.
• Every data transfer is carried out through fully encrypted channels to prevent interception or unauthorised access during transit.

Itrust88 has a zero-tolerance policy towards underage player participation on our platform. itrust88 is intended for individuals who are 18 years and above only. We take active steps to prevent access by children and minors.

• The registration process requires age verification, and all new players must confirm they are 18 years of age or older.
• Our comprehensive KYC process verifies every player's identity and age using official Malaysian identification documents.
• Itrust88 does not knowingly collect personal data from individuals under the age of 18. If we discover that such data has been collected, it will be deleted immediately.
• Parents or guardians who discover that a child under their care has accessed this platform are advised to use available parental control software and contact our support team.

Itrust88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. All amendments will be communicated to you through the following methods:

• In-platform notifications via your account panel upon login.
• A notification email will be sent to the address registered to your account.
• A prominent "Policy Updated" notice displayed on the itrust88.onl homepage.

The "Last Updated" date at the top of this page indicates when this Policy was last reviewed. Your continued use of the itrust88 platform after any amendments are published will be considered as your acceptance of the revised policy. If you do not agree with the amendments, you have the right to close your account before they take effect.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, the itrust88 privacy team is here to help.

• Privacy Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom corner of itrust88.onl
• Response Time: We are committed to responding to all privacy-related inquiries within 3 business days and resolve data requests within 30 business days.